Team: Intuit Virtual Expert Platform

Role: Product Designer - Practice Management

Main design team members: Dion Isselhart, Alexis Cotton, Cesar Rodriguez, Joseph Gardner, Grace Pariete, Sunkashi Gupta, Catherine Mayhew, Weston Stecklair,

Main customer problem: I am an Intuit live services expert and I am trying to deliver the best possible service to my customers but I am unable to because my current toolset is scattered across multiple windows and programs which makes me feel overwhelmed and inefficient.

Secondary customer problem: I am an Intuit live services expert that works in multiple domains and I am trying to deliver the best possible service to my customers but the current experience is scattered and lacks consistency which makes me feel like I need to just stay in one domain.

Note: An in-depth breakdown of this project can be found here. (Password protected, please contact me for more details)